We is a licensed online pharmacy that allows you to order genuine medicines, health products, and wellness essentials conveniently from your phone or computer.

Simply browse or search for the products you need, add them to your cart, upload your prescription if required, complete payment, and your order will be delivered to your doorstep.

Yes. We are located off Savannah Road behind Total Donholm - Nairobi

Yes. We are registered and regulated by Pharmacies and Poisons Board under the license number: BU202503726, ensuring all medicines sold are genuine and sourced from authorized distributors.

Prescription-only medicines require you to upload a valid prescription from a registered medical practitioner. Over-the-counter (OTC) products do not need a prescription. Hint: All prescription products in our store have the label `prescription-only`

You can upload your prescription directly by tapping the "Submit Prescription" link and either choosing "Upload via WhatsApp" or via our dedicated “Submit Prescription” form.

Yes, as long as the prescription is still valid and has not exceeded the quantity or duration specified by your doctor.

We cannot dispense prescription medicines without a valid prescription. We recommend consulting a licensed healthcare provider to obtain one.

Absolutely. All medicines and products are sourced directly from authorized manufacturers and distributors, and we maintain proper storage conditions to ensure quality.

We offer prescription medicines, over-the-counter drugs, wellness supplements, personal care items, medical devices, and more.

We carry a wide range of popular and generic brands. If a particular product is unavailable, our team can recommend safe alternatives as advised by healthcare professionals.

We accept mobile money (e.g., M-Pesa, Airtel Money), debit/credit cards, and cash on delivery (where applicable).

Yes, all payments are processed through secure, encrypted gateways to protect your personal and financial information.

Yes, cash on delivery is available, but strictly within Nairobi and its environs.

We deliver across Nairobi and nationwide in Kenya. Delivery timelines vary depending on your location.

Within Nairobi, delivery typically takes 2–6 hours for same-day orders placed before [cutoff time]. Upcountry deliveries may take 1–3 business days.

Delivery is free for orders above KES 3,500 within Nairobi. Standard delivery charges of Ksh 100 within Nairobi CBD and Ksh 300 anywhere else apply.

Once your order is dispatched, you will receive prompt or live updates via SMS/WhatsApp/email.

Due to regulatory guidelines, medicines cannot be returned once sold. However, if you receive the wrong or damaged product, we will arrange a replacement or refund.

Contact our customer support with your order details. Refunds are processed to your original payment method within 5–7 business days.

Medicines are stored in temperature-controlled environments and handled by trained personnel. Deliveries are packaged securely to maintain quality.

Yes. Your medical and personal details are stored securely and only used for processing your order in compliance with data protection laws in Kenya.

You can reach us via phone, WhatsApp, live chat, or email. Our customer service team is available 24/7.

Yes. Our licensed pharmacists are available to answer your queries about medicines, dosages, and usage before and after purchase.

Yes, for chronic medications, you can set up an automatic refill and scheduled delivery so you never run out.

Yes, as long as you provide a valid prescription (if required) and accurate delivery details.

Yes, we have regular promotions, loyalty points, and discounts for repeat customers.